Customer Loyalty Consulting
It is five times cheaper to keep a customer than to get a new one. And referrals from loyal customers, aka word of mouth, are the most effective form of marketing there is. Are you ready to grow your business by increasing loyalty in your customer base?
I’ve been researching, writing and helping clients grow their customer loyalty for the last 20 years. I coined the term “customer evangelism” with my first book, Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force. And I pioneered the concept of online loyal engagement with my research on the 1% Rule from my book, Citizen Marketers: When People are the Message. My book Monster Loyalty: How Lady Gaga Turns Followers into Fanatics has changed the way companies think about building a community of passionately loyal customers.
Let’s get started on building more loyalty in your customer base!
Which situation best describes you?
Loyalty Coaching Call
Together, we'll determine where to start. After a 30-minute exploratory call, we'll assess what your company's needs are, and how best to get you on the path to developing a strong customer loyalty strategy.
$495/hour. Discounted call packages available.
Customer Loyalty Audit
Curious about the status of your customer base? Through my audit process, we will uncover the current status of your customer evangelism.
Customer Loyalty Strategic Plan
Ready to get to work on building your community of passionately loyal customers? We’ll work on developing a Customer Loyalty Strategic Plan. You’ll walk away with a clear idea of what you need to do, and an Action Roadmap to follow as you grow.
Don’t see what you’re looking for?
LET’S GET STARTED!
Fill out the form below.
We’ll set up a call to talk about your needs.
We’ll find what program works best and start working!