ABOUT

“Jackie Huba just blew our minds!”– TEDxVancouver

 

Jackie Huba is a dynamic keynote speaker, bestselling author and expert on customer loyalty and evangelism. She also knows a thing or two about drag queens. Read on for why companies like Disney, American Express, Whirlpool and SAP hire Jackie to inspire their teams.

 
 

Bio and speaking intro

 

Long bio

Jackie Huba is a strategic marketing executive with over three decades of experience helping companies achieve business and customer goals. She is one of the foremost experts on customer loyalty advising such companies such as Discovery, Whirlpool, and Dell. She is also the author of four best-selling books, including three on customer loyalty. Her book Monster Loyalty: How Lady Gaga Turns Followers into Fanatics was hailed by Publishers Weekly as “a thought-provoking, well-executed look at one of the biggest music sensations of this generation” that “deconstructs Gaga’s strategies and offers advice on how to Gaga-ize any business.” Jackie coined the term “customer evangelism” with her first book Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force. Her research on highly engaged customers led to the theory of the “One Percenters,” a small but very influential part of one’s customer base, outlined in her book Citizen Marketers: When People are the Message. Her latest book, which helps people with self-confidence issues, is Fiercely You: Be Fabulous and Confident by Thinking Like A Drag Queen, which was endorsed by none other than the top drag queen in the world, RuPaul. Jackie is also a Forbes.com contributor, writing about customer loyalty and word of mouth marketing. A sought after keynote and TEDx speaker, her work has frequently been featured in the media, such as The New York Times, The Wall Street Journal, and Fast Company. She is a sought after keynote and TEDx speaker, speaking around the world for clients such as Disney, American Airlines, Marriott and Oracle.

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short bio

Jackie Huba is the author of four best-selling books, including three on customer loyalty. Her book Monster Loyalty: How Lady Gaga Turns Followers into Fanatics was hailed by Publishers Weekly as “a thought-provoking, well-executed look at one of the biggest music sensations of this generation” that “deconstructs Gaga’s strategies and offers advice on how to Gaga-ize any business.” Jackie coined the term “customer evangelism” with her first book Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force. Her research on highly engaged customers led to the theory of the “One Percenters,” a small but very influential part of one’s customer base, outlined in her book Citizen Marketers: When People are the Message. Her latest book, which helps people be more fearless in their lives, is Fiercely You: Be Fabulous and Confident by Thinking Like A Drag Queen, which was endorsed by none other than the top drag queen in the world, RuPaul. Jackie is also a Forbes.com contributor, a sought after keynote and TEDx speaker, and her work has frequently been featured in the media, such as The New York Times, BusinessWeek, and Fast Company. She is an 11-year veteran of IBM and resides in Austin.

Speaking intro

Jackie Huba is the bestselling author of 4 books, including 3 on customer loyalty: Creating Customer Evangelists, Citizen Marketers and Monster Loyalty: How Lady Gaga Turns Followers into Fanatics. She is a TEDx speaker, a Forbes.com contributor, and her work has frequently been featured in the media, such as The Wall Street Journal, The New York Times, and BusinessWeek. She is an 11-year veteran of IBM and resides in Austin, Texas. Please give a warm welcome to Jackie Huba!


PRESS

Jackie has been covered by various media outlets, including:

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Downloads

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